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Active Listening

Active listening is the practice of fully attending to a speaker, accurately understanding their message, and signaling that understanding back to them. You will learn to distinguish listening to respond from listening to understand, and to use verbal and nonverbal signals that confirm comprehension. You will practice reflecting content and feeling without judging or redirecting the conversation.

Chief Galen Tyrol Video

William Ury on Listening as the Golden Key to Relationships

Getting to Yes co-author William Ury argues that genuine listening, not talking, is the most underused negotiation and relationship skill, and walks through what stops us from actually doing it.