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jeremy
9 minutes
Client Confidentiality When Replying to Reviews in Online Reputation Management
Professionals bound by confidentiality, such as clinicians under health-privacy law, lawyers under conduct rules, and accountants and advisers under their codes, must not confirm a client relationship or reveal details when replying to a review. A compliant reply describes your general policy, acknowledges the concern without specifics, and invites the person to contact you privately.