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Difficult Conversations

Difficult conversations are exchanges where the stakes are high, opinions differ, and emotions run strong. You will learn to separate what happened from the stories you tell about it, to manage your own emotional reactions during the conversation, and to keep a conversation productive when it threatens to become adversarial. You will practice structuring an opening that states intent without assigning blame.

Chief Galen Tyrol Video

Douglas Stone and Sheila Heen on the Three Conversations Framework

Harvard's Program on Negotiation hosts co-authors Douglas Stone and Sheila Heen discussing the "What Happened," feelings, and identity conversations underlying every hard conversation, drawn from the…