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Human-AI Cooperation as Social Contact for Reducing Mental Illness Stigma

How a cooperative task shared between a person and a conversational AI can lower social stigma toward people with mental illness. Two-way human-chatbot cooperation, in which the human and a chatbot presenting a lived-experience identity work together on a task, changes attitudes more than one-way information dissemination by creating social-contact relationships and raising perceived competence and likability of the agent; role-context misalignment can produce unintended negative effects.

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From Interaction to Attitude: Exploring the Impact of Human-AI Cooperation on Mental Illness Stigma

An empirical human-computer interaction study of how conversational-AI interaction design changes attitudes toward mental illness. The authors build three chatbots that each present first-person vign…